Shipping policy

Starting from the date of delivery, you will have 10 calendar days to open and inspect all crates/boxes. Any missing pieces must be reported during this time period, otherwise High Desert Scientific or our partners will not be held responsible. If anything is missing, please call us at (541) 728-3725.

Order Processing and Transit Time
High Desert Scientific and its partners will ship packages within 1-2 business days after your order is received and the payment has been cleared. Orders including freight shipments that are placed after 3:00pm EST will be shipped the next business day. 

Delivery Address
High Desert Scientific reserves the right to request written documentation confirming the shipping address. For customers paying via Paypal, we will ship to your Paypal registered (confirmed) address as required by Paypal for sellers.

International Shipments
High Desert Scientific will ship internationally. Shipping rates and fees may vary depending on the location and required delivery time. Please contact us at (541) 728-3725 or quotes@highdesertsci.com to receive an estimate for shipping cost and delivery time.

Note: Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

Damaged Shipments
If your shipment is clearly damaged during transit, refuse the package and have the driver document any and all damage to the package. High Desert Scientific cannot take responsibility for obviously damaged shipments that are accepted and signed for. For damaged, rejected shipments, High Desert Scientific or our partners will file a claim with the carrier and ship a replacement once the damage inspection is complete. 

If there has been damage to your shipment that is not evident on the outside of the packaging, please contact us within 5 days of the arrival of your shipment for instructions. Please be prepared to provide photos of the inside and outside of the packaging and damaged items. To ensure prompt resolution, please keep the box, all packing materials and the damaged items for inspection by the carrier.